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A prospective tenant might very well fall in love with a home or suite before signing the lease. They may move in as happy as clam. But after a while, that sheen will wear off.
Soon fairly, their alone know with their dimension administrator and/ or landlord, apart from basic modernizes, is that once a month you take their money. This, of course, is not the best way to win someone’s heart.
The only other consistent contact you have with a resident is maintenance and it is here where you can make all the difference.
The biggest outlay that you can control as a proprietor and/ or dimension director is reducing your turnover. Less turnover intends less vacancy and fewer turnover expenditures. And the most effective way to reduce turnover is to increase your lease renewals.
So, how can you accomplish this? Good customer service. And the very best customer service you can offer a tenant is caliber maintenance. Think of your renters as your patients, and your maintenance as customer service!
Tenant Maintenance Requests
Require that maintenance applications written down. If pertinent, solicit that they are sent through your owned handling structure. But at the very least, solicits should be made via email. That acces, there is no confusion as to what is being requested.
Also, ask for permission to enter required to obtain up front. Remember, each state’s laws are different considering notice of entry. So, talk to an advocate to make sure you are in compliance.
That tell me anything, the one thing I would make sure to avoid is allowing a resident to pick the time or negotiating it in all the cases. You will inevitably end up with a lot of work fiats that need to be done in the morning, at lunchtime, or right after succeed. This will 1) has become a terminated headache to planned and 2) lead to a lot of downtime if you have a maintenance tech on staff or interruptions “if youre using” a contractor.
Keep speak the section now:
https://www.biggerpockets.com/blog/keep-tenants-happy-maintenance-musts
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