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How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

When contact cores turned on disaster recovery mode last year, it was next to absurd to send agents residence with a clear strategy for helping purchasers. Customer demands increased as tension engulfed the population. And negotiator notice was split between a home fitted with babies, adolescents, marriages, roommates and everything in between paired with giving […]

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What Is Agile Project Management in Business?

When working on a project, you can take a variety of comings to complete it. It is always best to set a course of action from the start. Project overseers often be returned to specific sits when sketching out their plans for completion. Traditional project management representations focus on five paces: initiation, strategy, executing, monitoring […]