How Associated Memorable Moments Drive Brands

We may earn money or products from the companies mentioned in this post.

Let’s start by defining what we mean by’ brand’? Brand is a term which is often used to describe a business. A firebrand is not the business. A brand is shaped in the minds of the consumer- through name, implying, and suffer- so as such the brand is created and not the creator.

Here on Branding Strategy Insider, I suggest that a firebrand is determined through a series of moments which people remember& associate with one another. What I words Associated Memorable Moments. But let’s back up a little and commencing from the early days of brand.

Brand Is Old News

Brand is far from a brand-new conception. Part of industrial production since the mid-nineteenth century, throughout the industrial age symbol was primarily used to identify- it’s how people knew which make was which. However, the concept of brand has become ever more central to the strategic organization and pattern of companies.

Brands have become complex represents representing the suggestions and peculiarities- a’ premise for communication, interaction and experience’. So, brand is not only about what you communicate, but how people then interact and the experience they have. Your label is dependent on whether your communication was understood, concurred, and to take action by your audience.

Your label isn’t what you say it is- it’s what parties agree it is.

The Brand Is Not The Business

For the sake of clarity, let’s make a vitally important distinction here. The period’ brand’ is often used when what is really meant is the business. Of direction, a label is inextricably linked to a business, but they are not one and the same thing.

Much of symbol management literature persists in considering firebrands as internal, proprietary sources. In my 20+ years of working with businesses and organizations on their brand, this business-centric view is generally the method parties inside industries consider their brand. Of direction, there are elements of a brand, such as badges, which the business can( and must) own and protect.

But jobs want total control of their biggest assets. It’s totally understandable business leaders think this way. In 2015 around 84% of the value of S& P 500 enterprises was intangible value- of which symbol significance is a key component. So, of course, business want total control over an asset as valuable as their symbol. But, a business doesn’t and cannot absolutely govern its brand.

That’s right, a business can’t fully restraint an asset which is likely to make up a considerable chunk of the value of the business. That’s hard to make, but it’s genuine. And the sooner business accept this truth, they can better get to understanding and working with this hugely important asset that is brand.

A Work In Progress

Consumer research literature increasingly emphasizes the importance of the productive role of consumers in the creation of brand value- and the symbol as’ shared culture property’. People can add value to a firebrand- so it’s only natural that they feel a sense of it being shared belonging. This more productive role of parties has examined symbols become more emergent in nature- always in the process of coming into being.

A brand is a work in process we mistakenly think is finished.

Rather than secured objects of exchange, symbols are better viewed and understood as dynamic objectives in advance that constantly develop through time from the relations of multiple agents- such as beings, things, or intuitions. It is in this co-evolution, or co-creation, that labels can be said to be social and cultural as well as economic.

An Audience Perspective

When considering their brand as internal, proprietary assets, customs will often refer to the static’ branded’ components( the symbol codes as utilized on the’ touchpoints’)- which often are mistakenly believed to be the label. They do indeed word an integrated part of the label, but brand is also about conveying. What these brand’ codes’ and the’ touchpoints’ represent and mean to beings is essential to the determining, and the cost, of the firebrand.

Great strategy. Great creativity. Their valuable intent isn’t to create a’ thing’ or a’ touchpoint’- such as an advertisement, an internet site, or a motto. The spot of programme and imagination is eventually to encourage a hoped action and precede action.

Encourage parties to think, feel, or do something.

What something wants cannot be fixed on a piece of paper or on a screen; you can’t tell people what something implies- but you can invite, encourage and direct them. Meaning is dynamic and emergent. It is temporal and temporary.

Although of course a brand is a business asset, it is also in part mold by its own experience of your audience. So, when passing and directing a label, to better understand it we must also consider it from the audience perspective. A label is constantly being reshaped by the experiences parties are having of it. Rather than simply focusing on the’ touchpoints’ we should reframe the label through the viewpoint of the public- considering the reactions and actions that the touchpoints are designed to encourage.

Taking an audience position to brand’ touchpoints’- we call these’ Associated Memorable Moments™’. A brand is influenced through a series of moments which beings remember& associate with one another.

So what do we symbolize, and why is this important? Let’s break that down into its three parts.


Don’t kid yourself- people won’t go to any great effort to recognize your brand. Take an advert as an example: less than 1 in 5 people who see your advert will a) remember it the next day and b) be able to attribute the ad to your firebrand. Whether it’s an advert, or any other communication, you need to maximize the chances of parties identifying and associating it to your symbol. No trouble how much money you spend on marketing, if parties don’t realize it’s you, all that money is wasted.

People need to associate every’ moment’ they suffer your brand with their previous events of your symbol. It is through these associations to other minutes, and to your business, that an name for the firebrand kinds in the mind of your gathering. But how do you ensure that beings recognize you?

Defining and creatively addressing key label resources, you can build a determined of identifiable aspects which maximize the chances of people accompanying the firebrand with you. These components are often announced’ firebrand codes’ or’ distinctive firebrand assets’. A considered consume of these codes or unique firebrand assets means you can make it as clear as possible for parties to realize which label they are experiencing- otherwise even the most positive of ordeals is worthless to the business.

These resources could straddle from a audio, to a badge, to a tone-of-voice, to an employee behavior, to a fame, to a product appearance. Depending on your area or even what contestants are doing, these elements can greatly enhance how likely beings are to recognize your brand. An Ipsos study of 2000+ ads examined which assets are the most effective in improving branded withdraw, identifying sonic cues and symbol characters as being the most effective.

Your gathering needs to be able to recognize every communication as your label. Maximizing the chances of brand recall and recognition is vital. Just make sure these label assets are distinctive, ownable, and protective. You may not be able to control perfectly or own the significance of your label, but it’s vital that you own and protect what you can.

When considering Associated Memorable Moments, take your audience view- will people associate this moment with other times, and so with your symbol? Are you clearly recognizable and identifiable?

A Second Meaning Of Associated

It’s also essential to consider whether you’re shaping a symbol that your target audience will crave themselves to be associated with. A role of firebrand to generate some meaning for your target audience. This necessitate might be practical,( such as a pair of shoes being cozy) or aspirational( such as liking what having an iPhone means to me and likewise what it says about me to others ). A symbol that people want to associate themselves with, and that they identify with, moves an furnish away from being simply a commodity.

Again, come back to your public view- are you opening parties a reason why they should receive significance in be a partner in your brand?


We live in an’ attending economy’. For most of human history, our access to information was limited. In our digital age, access to information is no problem. As long as you have an internet connection you have access to information on a massive proportion. Nonetheless, the amount of information we can mentally process, and the hours in our day, remain as they always have done.

Attention , not knowledge, is today’s limit factor.

Of course, the scrambling for people’s attention has led to all sorts of social issues in regard to clickbait and social suds, but that’s for another time. It’s always been important to grab attending. But getting someone’s attention is only part of the challenge. You then needed here to remember you. To be remembered by parties, create minutes that are participating and interest them. In order for a label to mean something to people, they have to remember their insights and previous experiences of the brand.

The value of a firebrand is in its shared and agreed meaning.

It is what your brand means to people that will encourage hoped wars, so make sure your cost proposition is clear. The clearer you are about your evaluate to beings, the more likely you are to be remembered.

Say one thing. Say it well. And say it often.

Whatever your views on onetime President Trump, his oft-repeated message of Make America Great Again has been a memorable rallying call for his supporters.

It is vital to maximize your mental accessibility. Appeal to the heart more than the psyche. By heading with emotive words you can improve chances of trimming through the interference. Citing IPA research, safaruss that claim to have an’ emotional’ strategy are nearly twice as likely to report large-scale earning amplifications over the long-term as those that don’t.

Diagram: The advantages of feeling approaches over the long term- Binet& Field, IPA.

Creativity And Reach

Be remembered by being imaginative. Creativity is your competitive advantage in an courtesy economy. 47% cite invention as the primary factor in gaining new grocery effectiveness. Second on that list, at 22%, is reach.

Diagram: Gaining brand-new busines effectiveness, Nielsen.

As well as maximizing mental availability, you must also maximize your physical( and digital) accessibility. Make sure you are understand. On rack or on screen. On the side of the road or a feature of a bus. Be loud. Make a noise. Be remembered by being everywhere. If possible, investing in what is expression Excess Share of Voice( ESOV) is not simply increases your chances of being retained, but also your Share of Market( SOM ).

For a symbol to mean something to parties, they first need to remember their knowledge, previous knows and associations. Being memorable can help improve brand awareness and affinity.

Return to your public perspective- will this get peoples’ attention, and are we being clear on what we would like them to remember of us from this moment?


Our life is lived temporally, but intellectually we cut up temporal process into static things in order to see them– pictures are a great example of this. We don’t remember “peoples lives” as a continuum, but instead we recollect’ moments’ in time. Think about your last-place anniversary, or the last book you read, or legend “youve heard”. Do you retain the whole holiday, record, or story? Or do you retain key times, which together model your remembrance of that contest?

People experience your firebrand through’ moments’ in time.

These moments might be seeing a motto, speaking to a member of staff, or landing on your website homepage. The entail of your brand will be shaped by the experiences beings have of them. These’ moments’ parties have need to encourage hoped actions and actions.

Dr. BJ Fogg founded the Behavior Design Lab at Stanford University, and his Behavior Model suggests that three constituents must intersect at the same moment for a action to occur: the Motivation to do the behaviour, the Ability to do the behavior, and a Prompt, the thing that says;’ do this behavior now’. If any one of these elements is missing the behaviour will not happen.

Moments can encourage short term action or sow grains for long term perception. Sales activation or label emergence. A memorable moment could be a promise of something to come in the future( such as advertising) or a reminder of something that happened in the past( such as a personal experience ).

Moments also allow for an emergent strategy- influencing a firebrand over era but with the flexibility to shift direction or centres. Thinking in terms of moments in time allows for iteration and progression of the brand.

Where these minutes happen is also important. You need to identify and adopt the places and courses you can create’ moments’ for your audience that best suit your business, the specific message, and the desired reaction and war. Think about the type of business you are, and prioritize the places and times in which you can have most impact with your audience.

Remember, as Marshall McLuhan said, the’ medium is the message’. As well as what you say and do, where your’ moments’ are suffered has an impact on how people will consider them. The same ad viewed on a cinema screen or on a website will be perceived differently, by the nature of the vehicle of delivery and how that itself is perceived.

Go back to your audience opinion- where can we return our public moments on the brand, giving us the greatest possibility for them to think, feel, or do what we would like them to?

Associated Memorable Moments™– Grand Or Simple, Planned Or Spontaneous

So, what does all this mean in reality? What is an example of an Associated Memorable Moment?

In July 2020, Qantas retired its final 747. Having flown more than a one-quarter of a billion Australians, the final goodbye was a big deal. Flying out over Sydney Harbour Bridge presumably on its practice to the airplane graveyard, the 747 took one unexpected turn, then another, then another. Over 40 hours the plane’s flight path generated the broad outlines of the’ flying kangaroo’- one of the peculiar symbol resources of the Qantas brand. When the time comes to Associated Memorable Moments, this is clearly a stately one, but still a great example.

The implement of the flying kangaroo ensured you accompanied it with the label. The flake and unexpected quality ensured it was memorable. It was a moment in time that will surely demand attention and begin a reaction.

But these times is likely to be much simpler( and cheaper ).

On a family day out last year we sounded into a small, independent doll collect. Their affecting selection of playthings remained our young lad entertained, but leaving epoch became a problem. Have you tried enticing a toddler to walk away from a office full of playthings? Not an easy task, and one I was failing at. Then, a shop assistant approached us, and encouraged my son to come and see the froths outside. Foams represent one of the few things more petitioning than toys. This promise of froths had done the gimmick, and we foreman freely outside for 30 seconds of bubble blowing, then carried on our period. This simple intervention left a persistent recognition with me of such person or persons, that accumulate, and that symbol.

The supermarket and aide ensured firebrand association. The relief and grateful ensured it was memorable. The allaying of your toddler is a moment to savor.

Make Sure You Matter, Today

‘The biggest label challenge is not auctions or loyalty or shift. It’s being noticed. Repeatedly noticed. Constantly coming to mind.’ Mark Ritson

When recollected, and associated with each other, these instants will help to shape your label. In considering your symbol in this way, you keep the label in everlasting evolution and growth, entail you are better able to flex it in order to best work for its current context.

Associated Memorable Moments isn’t are in place to’ rip up the rulebook’- in fact, relatively the opposite. It invokes a number of important opinions from brand, media, and even philosophy, but to make efforts to enclose them from the perspective of the most important people for a business- the audience.

In the creative industries we can tend to celebrate those things we form. But what purchasers certainly pay us for are the behaviors those things we make encourage. The purpose of Associated Memorable Moments is to act as a reminder to fetch our focus from touchpoint to moment. Where and how are beings experiencing us? Are we communicating and behaving so beings remember us how we would like? Are we maximizing our chances of being identified?

To summarize, I leave some counseling by which to consider Associated Memorable Moments.

Create minutes that keep the label alive.

Treat your brand as a deposited entity, and it will grow stale and die. Life is temporal but is known and remembered as’ moments in time’. So more is brand. Although the vitality of firebrand is in its fluidity and vigor, you can affect the firebrand through encouraging’ moments’ that encourage desired actions by your audience.

Have a spokesperson and be memorable.

If you’re not prepared to have a voice, you will be ignored. It’s an attention economy- have a view, make an impact and let us remember. The most difficult thing for a business is for their label to be noticed- and spawning sure you come back to mind.

Make it easy for beings to associate every moment with you.

If parties don’t realize it’s you, then you’re simply wasting your time and coin. Ensure people always know it’s you and can identify you easily. A clear proposition, identity and use of unique symbol resources help people associate every ordeal they have of the firebrand with each other.

Make your symbol mean something to parties.

Brand is, at least in part, about symbolizing, so taking an audience-centered view is vital to understanding what your brand actually means to them. A shared propose encourages people to want to associate themselves with it.

Rethink brand through Associated Memorable Moments™

Keep your symbol relevant, appealing, and your biggest business asset, by considering it through Associated Memorable Moments.

Contributed to Branding Strategy Insider by: Paul Bailey, Strategy Director at Halo

At The Blake Project we are helping consumers from different parts of the world, in all stages of development, redefine and articulate what realise them competitive at critical moments of change through online strategy workshops and extended bookings. Please email us to learn how we can help you compete differently.

Branding Strategy Insider is a service of The Blake Project: A strategic symbol consultancy specializing in Brand Research, Brand Strategy, Brand Growth and Brand Education

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